You can also try uninstalling the usb driver and once you restart the computer, the drivers should get reinstalled by the operating system. Also, try to connect the drive to a USB port in the back of the computer, avoid using a USB hub. If it shows but it does not show a drive letter, make sure you give it one. Restart your computer and check if your WD external hard drive not recognized problem has been solved. Then select from the drop-down menu to assign a letter and click OK. Locate and right-click on your WD drive and click Change Drive Letter and Paths…. How do I fix my WD external hard drive not recognized? If the WD passport is not detected either on your current or the new PC, replace the WD drive with a new one. If the WD Passport drive shows up, it is the damaged USB hub that stops WD from showing up. Why Is My Passport external hard drive not working?
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